We want your experience with House of Tigernut to be exceptional. Please read our return policy carefully, noting that fresh beverage drinks are excluded from returns:
1. Returns and Exchanges:
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We accept returns and exchanges within 7 days from the date of purchase for most products.
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To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.
2. Fresh Beverage Drinks Exclusion:
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Fresh beverage drinks, including Tigernut Milk, Chufa horchata, are excluded from our return policy.
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Due to their perishable nature, we are unable to accept returns for fresh beverage drinks.
3. How to Initiate a Return or Exchange:
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Contact our customer service team at [your contact information] to initiate the return or exchange process.
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Provide your order number and a detailed reason for the return or exchange.
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Our customer service team will guide you through the process and provide you with any necessary instructions.
4. Refunds:
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
5. Exclusions and Conditions:
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Certain items are not eligible for return or exchange, including [list specific items or categories].
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We reserve the right to refuse a return or exchange if the item is not in its original condition or does not meet our return policy criteria.
6. Return Shipping:
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Customers are responsible for the cost of return shipping unless the return is a result of our error or a defective product.
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We recommend using a trackable shipping service and purchasing shipping insurance when returning items.
7. Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us immediately.
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Provide detailed information and, if possible, include photographs of the damaged or defective item.
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We will work with you to resolve the issue, whether through a refund, replacement, or other appropriate solution.
8. Cancellations:
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Orders cannot be canceled once they have been processed and shipped.
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If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.
By making a purchase on the House of Tigernut website, you agree to and acknowledge our return policy, excluding fresh beverage drinks.